Return/Refund Policy


Note: 
Please contact customer service , if you have any problem about your order.

Returns

Our policy lasts for 7 days. If you have accepted the package for 7 days, we regret that we are unable to provide you with a refund or exchange service. If the product has no quality problems, we do not allow returns in principle.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Customers need to bear the freight when they return the goods.

 



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sportoty@hotmail.com.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at sportoty@hotmail.com.



Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you account.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



Shipping
Before shipping, please contact us.